Ivanti Service Manager Administration

Ivanti Service Manager Overview and Navigation - UI Overview - Creating a Ticket (Incident)

Ivanti Service Manager Process Wizards - Customizing Business Processes

Security - Creating new users - Setting up roles, groups, teams - Organizational units

Self Service - Self Service Branding - Configuring Homepage, Tabs and Customers

Ivanti Service Manager searches - Design and perform full text and filter searches - Saved searches

Ivanti Service Manager Dashboards - Design and edit role specific dashboards

Self Service Mobile - Configuration of the adaptive Self Service Mobile

Object Templates - Creating and executing object templates

Ivanti Service Manager Reports - Using existing templates - Running and scheduling reports

Quick Actions - Creating and executing quick actions

Workflows - Workflow Designer - Workflows

Service Catalog - The Service Catalog - Requirement Quotations

Ivanti Service Manager Escalations - Escalation options

Service Level Management (SLM) - Service Level Management and Service Level Management Agreements (SLAs) - Service Level Agreements - Service Requests

We conduct this seminar online for you. You can book the training as a public seminar or as a company seminar. The practical exercises are carried out in our Remotelab and make up 40-50 percent of the seminar.

We offer seminars with a high practical relevance. The contents and exercises are geared to your daily tasks in the company and completely dispense with advertising references to other products of the software manufacturer.

All our training courses are manufacturer-independent. This enables us to offer critical considerations of the products themselves and comparisons with competitors of the manufacturer in the seminar. The course contents are our own and derived from the practical experience of our trainers in projects.

Of course, the contents of company seminars can be individually adapted to your needs. Please do not hesitate to contact us.

• Implementation guarantee - Implementation guarantee for two or more participants
• Mobile classrooms - the ideal complement for company seminars
• Free support - for questions after the seminar
• Delivery on account - no prepayment required
• Interview with the trainer / quality assurance - get to know and assess the trainer in advance
• Clarify seminar requirements - review your knowledge with the trainer
• Assistance with travel costs - we cover part of the costs of hotel accommodation
• Meals - all day cold / hot drinks and a full lunch in the restaurant
• Location of training centres - always centrally located and easily accessible
• Discount - we have attractive prices, take advantage of our additional discounts
• Remotelabs - rent our Remotelabs for your own seminars or as a complement to your company seminars