MicroFocus SMAX Administration for Tenant Administrators

SMAX Records Management - Studio capacity

• Administrative processes
• Navigate to studio area
• Studio Features
• Different types of fields and forms
• Fields and forms
• Managing processes and business rules for a specific record type
• Email notifications
• Mark notifications as needed

Additional Studio features

• Governance approvals
• Create approval definitions
• Manage the import of data of different record types
• Manage the export of data from different record types
• Localization
• Export data of a record type
• Import translations
• User defined actions
• Service level target settings
• Custom applications and record types
• Types of lists
• Creating lists

Managing the Service Portal

• Accessing the Service Portal Settings area
• Theme settings of the Service Portal
• Category tiles
• Customize Service Portal
• Service portal feature settings

Application settings, Smart Analytics customization and routing definitions

• Navigating the application settings area
• Default application settings
• Navigating the Smart Analytics settings area
• Smart Ticket and Smart Search
• Routing definitions

SMAX User Management

• Access to the personal area
• Managing person records
• Differences between users and contacts
• Types of groups
• User groups
• Roles and permission settings
• Relationship between people and roles
• Managing locations
• Categories and subcategories

SMAX data security management

• Managing authorization rules
• Encryption domains

SMAX Package Management

• Package manager for synchronization of configuration data
• Export configuration data
• Simulate an import
• View and analyze sample imported data
• Debug problems

• Familiarity with various roles in an IT service management environment
• Familiarity with the different variants of the user interfaces provided by SMAX
• Familiarity with the different versions of SMAX

This seminar has the level "Administration / Basics".

If you are not sure whether this course is the right level for you, you can check this with the trainer in advance.

We conduct this seminar online for you. You can book the training as a public seminar or as a company seminar. The practical exercises are carried out in our Remotelab and make up 40-50 percent of the seminar.

We offer seminars with a high practical relevance. The contents and exercises are geared to your daily tasks in the company and completely dispense with advertising references to other products of the software manufacturer.

All our training courses are manufacturer-independent. This enables us to offer critical considerations of the products themselves and comparisons with competitors of the manufacturer in the seminar. The course contents are our own and derived from the practical experience of our trainers in projects.

Of course, the contents of company seminars can be individually adapted to your needs. Please do not hesitate to contact us.

• Implementation guarantee - Implementation guarantee for two or more participants
• Mobile classrooms - the ideal complement for company seminars
• Free support - for questions after the seminar
• Delivery on account - no prepayment required
• Interview with the trainer / quality assurance - get to know and assess the trainer in advance
• Clarify seminar requirements - review your knowledge with the trainer
• Assistance with travel costs - we cover part of the costs of hotel accommodation
• Meals - all day cold / hot drinks and a full lunch in the restaurant
• Location of training centres - always centrally located and easily accessible
• Discount - we have attractive prices, take advantage of our additional discounts
• Remotelabs - rent our Remotelabs for your own seminars or as a complement to your company seminars