MicroFocus SMAX Studio

SMAX Studio Logistics

• SMAX Architecture
• What is SMAX?
• Possibilities and licensing of SMAX

SMAX Studio Preparation

• Terminology
• Personas, tenants, customers and accounts
• User interface
• Logging into the Service Portal and Service Management

Existing processes

• Planning: Service Catalogue, Service Level Management
• Build: Change Management, Knowledge Management, Service Asset and Configuration Management
• Execute: Service Request Management, Incident Management, Problem Management
• Service Management
• Roles and permissions
• Task plans and models
• Inline translations
• Out-of-the-box business rules

Using SMAX Studio

• Studio user interface and menus
• Fields, forms, processes, rules, notifications and approval definitions
• People, locations, routing definitions, categories
• Selected workflows, e.g. Incidents and changes

Dev2Prod

• Development environment
• Test environment
• Production environment
• Synchronization of tenants

• Terms such as change management, event management, incident management, problem management, requirements fulfillment, service asset management and configuration management

We conduct this seminar online for you. You can book the training as a public seminar or as a company seminar. The practical exercises are carried out in our Remotelab and make up 40-50 percent of the seminar.

We offer seminars with a high practical relevance. The contents and exercises are geared to your daily tasks in the company and completely dispense with advertising references to other products of the software manufacturer.

All our training courses are manufacturer-independent. This enables us to offer critical considerations of the products themselves and comparisons with competitors of the manufacturer in the seminar. The course contents are our own and derived from the practical experience of our trainers in projects.

Of course, the contents of company seminars can be individually adapted to your needs. Please do not hesitate to contact us.

• Implementation guarantee - Implementation guarantee for two or more participants
• Mobile classrooms - the ideal complement for company seminars
• Free support - for questions after the seminar
• Delivery on account - no prepayment required
• Interview with the trainer / quality assurance - get to know and assess the trainer in advance
• Clarify seminar requirements - review your knowledge with the trainer
• Assistance with travel costs - we cover part of the costs of hotel accommodation
• Meals - all day cold / hot drinks and a full lunch in the restaurant
• Location of training centres - always centrally located and easily accessible
• Discount - we have attractive prices, take advantage of our additional discounts
• Remotelabs - rent our Remotelabs for your own seminars or as a complement to your company seminars